Return & Refund Policy

If you need to return or exchange Digital Night Vision Binoculars, contact PALONESky within 30 business days after delivery to request assistance.

How to request a return

Email us with your order number, the name of the product and selected option, and the reason for your request. For a damaged, defective, incorrect or incomplete order, include photographs where possible so we can review the issue.

Before you send anything back

Wait until our team provides return instructions. Please pack the item and its included components securely; retain the original packaging where practical. Do not send a parcel to the contact address without receiving instructions.

Return shipping

We cover return shipping for eligible returns. We will explain the return method and provide the relevant instructions after reviewing your request.

Refunds

After an eligible return is received and inspected, approved refunds are generally processed within 5-7 business days to the original payment method. Your payment provider may need additional time to display the credit.

Exchanges and order issues

If an exchange is requested, contact us with the option you received and the option you need. Availability will be checked before an exchange is arranged. For damage or missing components, contact us before attempting a repair or disposal.

Product-specific care

When preparing this item for return, follow its supplied handling instructions. The product imagery describes optical and digital zoom. Follow the instructions for your selected model.

Preparing a product enquiry or return

Tell us which viewer configuration you ordered and which part needs attention. Pack the viewer and any supplied components securely if a return is arranged.

Address: 2616 Wood Hill Cir, Atlanta, GA, US, 30344,
Tel: +1 470-302-2602
Email: [email protected]