FAQs

Find answers about Digital Night Vision Binoculars, choosing an option and ordering from PALONESky.

What options are available?

The supplied listing names Basic 25 mm and Pro 50 mm configurations. Check your selected option before ordering.

Can it capture photos and video?

The supplied information describes photo and video functions. Follow the instructions and storage requirements for your selected model.

How is it powered?

Follow the included battery charging and handling instructions for your selected device.

What should I check before buying?

Use the viewer for wildlife watching and other outdoor activities while respecting local rules and wildlife. Contact us if you need help comparing options.

Where do you ship and how long will delivery take?

Standard shipping is free to the United States and Canada. Processing generally takes 1-2 business days, followed by an estimated 4-6 business days in transit.

How do I request a return or exchange?

Contact us within 30 business days of delivery with your order number and reason. We cover return shipping for eligible returns; wait for our return instructions before sending the item.

When will an approved refund be processed?

Approved refunds are generally processed within 5-7 business days after the eligible return is received and inspected. Your payment provider may need additional time to show the credit.

How can I pay?

PayPal is available at checkout. Review the total, delivery details and selected option before completing payment.

Address: 2616 Wood Hill Cir, Atlanta, GA, US, 30344,
Tel: +1 470-302-2602
Email: [email protected]